Service desk
Why Inteqnion services?
For many years, feedmills worldwide have relied on the Inteqnion team and technology to achieve reliable production with minimal downtime and maximum output.
Our scalable feedmill automation solutions enable you to futureproof your operation (lasting a minimum of 20-25 years). However, this is just the start. It’s our proven services that really enable you to get the very most value from this technology and your investment.
Our experienced team is available to support you every step of the way, wherever you are. We can assist with everything from operator training to diagnosing production hiccups and bottlenecks, as well as providing emergency maintenance and spare parts.
Read on to learn how…
Keeping your software up-to-date
At Inteqnion, we understand that to get the most out of your automation software, it’s essential to keep it up to date – enabling your business to keep pace with the changing demands of the feed mill environment. With each of our customers’ installations securely backed up on our virtual servers, the Inteqnion team is able to pre-test all software updates in a controlled environment – ready for fast and efficient installation at your facility. Finally, while software updates are never mandatory, they remain an important part of our service offering.
Our goal is to provide you with the best feed mill automation software solution in the world. We listen to our customers and keep our knowledge up to date with the latest software technology. We have a great software development team and use the Scrum method to deliver high quality.
Keep your feed mill up and running
24/7 with maximum performance
for years to come
More than 250 installations worldwide
More than 250 user worldwide rely on the control system of Inteqnion. We keep close contact to every user to continuously improve our system.
Operator education & training
Technology is only as good as the people who use it. At Inteqnion, we want you to get the most out of our solution, but we also understand the challenges feed mills increasingly face in attracting, training and retaining qualified operators.
Over the years, our service team has helped operators around the world improve both their understanding of our software and their ability to use it to diagnose and solve problems on the plant floor. This includes everything from increasing tonnage, improving pellet hardness, reducing production alarms and training on the latest software updates.
Maintaining your hardware with our annual IT health check
When it comes to maintaining your hardware, our philosophy is that prevention is better than cure. As your feed mill changes, so do the technological demands placed on it – requiring updates and modifications to mechanical, electrical and software systems. Our annual IT health check is a service contract that ensures you stay ahead of any hardware issues. We can clean up old data to speed up your system and install and configure software remotely.
Service visit:
an extra pair of eyes
Many technical challenges can be solved remotely (via a shared screen) by our service experts. But sometimes a personal visit is all that is required.
Our experts are always available to visit your facility and bring a wealth of feed mill experience to help you get more out of your existing assets, be they process, equipment, people – or all three.
Whatever your technology challenge, the Inteqnion team has almost certainly seen it (and solved it!) before.
Sourcing your spare parts
Our cabinets are built using world class components from major brands. Typically these components can be sourced worldwide. Inteqnion has many components in stock and can deliver quickly. Our team can also advise on which components are better stocked locally at your factory. This will dramatically reduce downtime in the event of an emergency.
Inteqnion can also supply the field components such as sensors, load cells and touch panels. We can install software on touch panels, PLC’s and other IT equipment.
Our cabinet and field installation design is based on a minimum of component variation and a maximum of diagnostics at each level
Location
Inteqnion B.V.
Weverij 2
7122 MS Aalten
Nederland
KvK: 09.171.676 te Arnhem
BTW: NL. 8183.94.237.B.01
